ppsmi fasa VI... again...

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[Announcements] [Introduce Yourself] [ICT] [Prasekolah] [LINUS] [KSSR] [UPSR] [PMR] [SPM] [STPM] [School] [Classroom] [Clubs & Uniformed Bodies] [JPN] [SPA] [SICT] [SPP] [SPS] [SPPK] [SPSPK] [SPI] [SPsK] [JNJK] [PPD] [Program] [Computer & Internet] [Let's Hear It From You] [Membergroup]

[Hu Ching Yi]

I don't know will I get sue or supports after I post this topic or not, just want to share what I experienced...

Still remember when it launched and when it reached your school? What I mean is the Fasa VI laptop DELL. Just few months, wireless adapter burned, built-in fan stopped. can't detect and online wirelessly anymore, and when u touch the bottom of the laptop, as like your touching my eyes now, like on fire!...

Done with my opening. I called the MIXXS hotline, reporting bout what happened to 'their' laptop. Following this I think maybe I explain in steps la:

1. I called, answer me their having system down, will call me back for my report number

2. Second day, got my report number, said problem will be solve soon

3. About 2 weeks after, a guy from the 'subcon' called, made appointment to meet on Friday in that week, but didn't showed up

4. Called to hotline, said will contact them ('subcon' I mean)

5. The following week, a girl from 'subcon' called, said technician was outstation, will contact me in that week, but they didn't do so

6. The next week (3rd week of contacting 'connecting' with 'subcon'), called 'subcon' from received calls number inside my hp, the girl said will contact me again after the guy reached kuching. Called them again on Wednesday after no respond from, finally a guy again who answered, trying to solve my problem just on phone, but failed. Confirmed with me will meet me on Friday

7. Friday... that’s today... just passed 4pm... No any shadow seems to appear yet...

Said that the fan is not working, can try to play a vcd or dvd, then it'll back to normal to spin again. Tried, that really works, but what about my wireless LAN adapter???!!!!!

Again, just want to share, no offence 

[Jerome Harry]

Hai ,

To me , why not just contact your ICT officer in your PPG , just to get how to do about it. I think you are not the only one who faced the problem. Maybe you are the unlucky one who had the problem with your laptop. Your laptop is still under warranty...

Just suggesting......

[Hu Ching Yi]

here goes the 2nd part...

8. din showed up at ppgk as promised

9. the next week, no news on tuesday (said will showed on 5/12, or 9/12)

10. wednesday. called the 'subcon', wanted them to ask the technician to contact me in that day. called me back after few hours, claiming that they (she mentioned her boss) only responsible for the software troubleshooting, not handling for the hardware problem. i shouted back, if not on hardware y say can solve and do appointment with me b4 this? wasting my time to wait for weeks then telling me they're not on hardware, u can understand my feeling on that time?  even told me that they're boss just received some kinda letter from MIXXS, declared about service only software! i called back to MIXXS, she ans me no such thing! then she promise will contact the 'subcon' again n ask me to wait....

comes to stage 10, dono wat else stupid stuffs will i hear from again...

[Mohamed Zamri Bin Basir]

Hi Cikgu Hu,
Soalan saya :-
1. Adakah NB PPSMI yg cikgu maksud itu rosak ketika P&P PPSMI or rosak atas kegunaan yang lain ?
2. Kalau cikgu menghadapi masalah ini tolong tulis surat secara rasmi melalui GB n PPG hantar terus kepada Pengarah Pelajaran Sarawak (u.p: Sektor ICT)?
Kerana setahu saya semasa ini sekolah cuti dan kebanyakan NB PPSMI telah disimpan dalam peti besi di sekolah. Ok cikgu saya harap cikgu dapat berbuat demikian (tulis surat aduan ke JPN). Terima kasih.

[Bong Guo Shu]

yes I agree with cikgu mohamed zamri suggestion as before this i also have similar problem with  MixxS and its subcon. If possible, next time when contacting MixxS, use email coz we have the black n white records, we can forward to JICT if the problems unsolved after several trials, for them to follow up, eventhough at that stage maybe we will be accuse with unwanted answer but at least the problem solved in very short time, like my school case, and still got 1 issue haven't solved by MixxS 

[Awangku Ali Udin Hj Pengiran Adenani]

Apakah prosedur yang betul, jelas serta mudah tanpa "itu dan ini" sekiranya NB rosak?
Seperti ang dicadangkan oleh Ustaz Zamri tadi, Tulis surat melaui GB dan PPG dan hantar ke unit ICT JPNS. Itu saja kah?

[Lester Kalum]

Yalah. saya pun ingin tahu kerna bagi saya, ini semacam dah jadi soalan cepu emas. nak tahu juga caranya.

[Zulkiflee b. Sebli]

Kerana setahu saya semasa ini sekolah cuti dan kebanyakan NB PPSMI telah disimpan dalam peti besi di sekolah.

Nasib baik pada cuti pertengahan tahun lepas saya simpan di rumah sahaja (bawa balik). kalau tidak pasti sudah jadi kenangan NB PPSMI. Pejabat am kena ceroboh, semua peralatan diangkat oleh 'Kassim Baba'. Fobia simpan harta di sekolah.

[Lester Kalum]

aduh dasyhatnya. Apa tindakan pihak sekolah lepas tu. ada tak apa-apa prosedur yang perlu diikuti?

[Zulkiflee b. Sebli]

aduh dasyhatnya. Apa tindakan pihak sekolah lepas tu. ada tak apa-apa prosedur yang perlu diikuti?

Buat laporan polis dan macam-macam lagi. Kerugian terbanyak tahun ini. Melebihi RM70,000.00......

[Awangku Ali Udin Hj Pengiran Adenani]

Sekolah kami pun pernah diceroboh dulu.
Syukurlah sekarang sudah ada peti besi.
Bagaimana dengan alarm untuk pejabat sekolah? Ada cadangan kah?

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